THE FREEPCVPN HELP CENTER
Let’s make
things clearer.
Straight answers about the Windows early preview, administrator activation, and your OpenVPN connection.
Getting started
Is FreePCVPN ready to download?
An unsigned early Windows x64 preview is available. An earlier test connected one OpenVPN profile; broader Windows compatibility, routing, DNS, and leak checks remain pending. Read the release notes before installing.
How do I get an activation code?
Ask your FreePCVPN administrator. Codes are issued through the management panel; there is no public signup. The installer alone does not grant VPN access.
Which Windows versions does it target?
Windows 10 and 11 on x64 PCs. There is no ARM, macOS, or mobile build. Compatibility testing is pending; targeting a platform does not confirm that every configuration works.
What does the installer need?
Internet access and administrator rights. It installs FreePCVPN and downloads the official signed OpenVPN Community 2.7.7 prerequisite from swupdate.openvpn.org.
What if Windows blocks the app?
Keep Windows protections and organization policies enabled. Contact your administrator or wait for a signed, validated release. FreePCVPN does not yet have a code-signing certificate.
Is it free to download?
The preview installer is available without payment. Service access, capacity, and provider usage conditions are controlled by your administrator. Downloading is not a promise of unlimited service.
Your connection
How do I connect?
Activate the app, choose an available location or smart selection, and use the power control. The app reports connected only after OpenVPN confirms a tunnel. Broader Windows compatibility, routing, and DNS behavior still need validation.
Why are no locations available?
Read the access message in the app. An authentication rejection can pause your device for administrator review, making every location unavailable even when servers are online. Your administrator must review that status. Otherwise, refresh Locations to check authorized capacity and location cooldowns.
What does smart selection do?
The service chooses an available authorized location and account using capacity and health information. It does not measure your location or guarantee the fastest server.
Can the app start minimized?
Enable Start minimized in Settings to open in the tray when you launch FreePCVPN. It does not register the app to start with Windows and does not connect automatically.
What happens after authentication failure?
Automatic retry stops, the account is paused, and your device may require administrator review. The app explains this paused access separately from a server being unavailable. Provider restrictions are not bypassed by rotating to another account.
Are OpenVPN and WireGuard included?
This release uses OpenVPN only. WireGuard is not implemented and no release date is promised.
Is there a kill switch or split tunneling?
Neither is included. Closing the window sends the app to the tray by default and keeps an active connection running; Exit disconnects. You can change the close behavior in Settings. Traffic can use your normal network when disconnected or interrupted. Windows startup registration is not included.
Are the homepage locations real servers?
They are illustrative countries in a website concept. The app retrieves actual available locations from your administrator’s service. The website preview does not create a connection.
Can you guarantee speed or streaming access?
No. Performance and access depend on network conditions, profiles, providers, and third-party restrictions. We have not published verified performance benchmarks.
Privacy & trust
Does a VPN make me anonymous?
No. Accounts, cookies, device characteristics, and information you share can identify you. Your VPN provider becomes part of your trust chain.
Has FreePCVPN had a security audit?
No independent security audit has been completed or published. Broader Windows, routing, and DNS validation is still pending.
What data does the app process?
Activation sends your computer name and code to the panel. The service maintains device identity, token hashes, connection leases, timing, outcomes, and administrator activity. The app saves a protected local device token and local preferences such as favorites, theme, and remembered location. Read privacy and data handling.
Does the panel log browsing content?
The panel control API does not receive or store browsing content, URLs, or DNS queries. This is not a verified no-logs claim for VPN endpoints. Endpoint providers apply their own terms and data practices.
How do I remove activation?
Sign out to disconnect and remove the local token. Ask your administrator to revoke the device and handle deletion of server records. Signing out does not automatically erase panel records.
Need help with access?
Your administrator manages activation, locations, device review, and capacity. Share high-level error messages with them; do not share activation codes or account credentials publicly.
Review the preview limitations